Shipping policy
Thank you for shopping with The Luxe Collective. We are committed to delivering your orders safely and efficiently across India.
🚚 Shipping Coverage
We currently ship to most locations across India. Orders are processed and dispatched through our trusted courier partners to ensure timely delivery.
📦 Order Processing Time
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
⏳ Estimated Delivery Time
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–14 business days
Delivery times may vary depending on your location, courier service availability, and unforeseen circumstances.
💰 Shipping Charges
- Free Shipping may be offered on selected products or promotional campaigns.
- Any applicable shipping charges will be displayed during checkout before payment.
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment status.
🚫 Delayed or Failed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier service disruptions
- Incorrect shipping information provided by the customer
The Luxe Collective shall not be held responsible for delays caused by external factors beyond our control.
❌ Incorrect Address Information
Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-delivery.
📦 Damaged Packages
If you receive a damaged package:
- Take clear photos of the package and product immediately.
- Contact our support team within 48 hours of delivery.
- We will review the issue and provide appropriate assistance.
📞 Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 Shop.collectiveluxe@gmail.com
📞 +91 7433092181